FAQs

On occasion we will offer promotions to our loyal customer base. These promotions allow you the amazing opportunity to realize savings on your online purchase.

The best way to stay up-to-date with all of our latest promotions is to subscribe to our newsletter. Some promotions may come in the form of flash sales, which will only be advertised through our email newsletter or text messages.

**Please note: we cannot honor old promotions, but are always offering new promotions. So if you missed one, don't worry there will be more to come.

To cancel an order, please contact our support team BEFORE it has shipped or the stated pickup date. Please email our customer support by clicking here. Please include your order number in your email.

We are unable to cancel orders within 24 hours of the ship date or pickup event.

If your items haven't arrived, first check your order confirmation email for details. For delivery orders, verify your tracking number before contacting us. If the tracking number indicates delivery or there's an issue with Fedex, contact our support team at support@shoalseafood.com with your order number and details. We will assist you in getting another order shipped, refunding the order, or finding another solution.