FAQs

On occasion we will offer promotions to our loyal customer base. These promotions allow you the amazing opportunity to realize savings on your online purchase. The best way to stay up-to-date with all of our latest promotions is to subscribe to our newsletter. Some promotions may come in the form of flash sales, which will only be advertised through our email newsletter or text messages. **Please note: we cannot honor old promotions, but are always offering new promotions. So if you missed one, don't worry there will be more to come.

To cancel an order, please contact our support team BEFORE it has shipped or the stated pickup date. Please email our customer support by clicking here. Please include your order number in your email. We are unable to cancel orders within 24 hours of the ship date or pickup event.

If your items haven't arrived, first check your order confirmation email for details. For delivery orders, verify your tracking number before contacting us. If the tracking number indicates delivery or there's an issue with Fedex, contact our support team at support@shoalseafood.com with your order number and details. We will assist you in getting another order shipped, refunding the order, or finding another solution.

We want you enjoy your fresh oysters as soon as possible. We ship orders every Wednesday in order to deliver the freshest oysters available for sale online. Upon checkout, after you have entered your contact information, you will be able to select the shipment date of your choosing. You will click the calendar icon to choose the shipment date from the pop-up calendar. You can select the next Wednesday available on the calendar or you can select a shipment date in the near future. Once your order ships, you will receive an email that contains your tracking number.

Currently, FedEx is the preferred and singular shipping vendor that we use. Using one shipping vendor makes the operational aspects of packaging and pickup coordination a seamless process for our team and ensures we deliver the freshest oysters and seafood available online to your doorstep.

Shipping rates are calculated based upon the zip code that is entered during checkout. Currently, we are shipping nationwide, excluding Hawaii, Texas and Alaska. You can use this FedEx tool to determine a delivery estimate. Please note: a dozen oysters weigh about 1.5 - 3 lbs, depending on the specific oysters. The box, which includes contents to keep your oysters fresh, adds about 5 lbs. For orders that have 1-3 dozen, you can use box measurements of: 16 in. X 14 in. X 12 in.

At this time we provide one shipment date per transaction. We are constantly looking for innovative ways to provide additional services to our loyal customers. If we are able to provide multiple shipment dates in one transaction in the future; we will certainly do so!

Our oysters are packaged and shipped in refrigerated packaging, designed to last much longer than expected transit timeline. Our packaging and shipping specifications are designed so that your oysters will arrive fresh and ready to eat! Once your oysters arrive, we recommend refrigeration until you are ready to eat them. Our package materials are sourced with sustainability in mind. We ask that once you are done with the packaging, that you cut the cooling packets, drain the liquid in the sink, and then recycle the plastic covering.

We strive to ensure that our customers receive their fresh oysters promptly to enjoy the unique quality we offer. However, once the shipping vendor takes possession of your order, various factors beyond our control can affect delivery time. Our packing and handling processes are designed to keep your oysters fresh during transit. If your items do not arrive or arrive damaged, please contact our customer support team at support@shoalseafood.com with your order number and details. If your items arrived damaged, please include photos of the damaged box and/or products. We will work to get another shipment sent to you as quickly as possible or find another solution to ensure your satisfaction.

After submitting payment, a confirmation page will appear which will have your order number. You can print the confirmation page for your records. You will also receive a confirmation email that contains your order details and order number. If you don't receive an email confirmation please check your spam folder. Once your order is shipped, you will receive an email with your tracking number.

Navigate to your shopping cart Once in the shopping cart, click "Proceed to Checkout" The "Contact Info" page will appear On the contact info page; on the ride side of the page under your product selection(s) there is a field that says "Promotion code or gift card" Enter your promotion code information in the field Click "Apply" **Please note: Promotion codes cannot be used in combination with one another. There is a limit of one promotion code per transaction.

Yes. With PayPal Pay Later, you can choose an installment plan that works best for you.

On occasion we host events where we offer pickup for online orders. Pickup events and their corresponding details can be found by clicking here. We are working hard to provide you the highest quality items possible. Pickup events will depend on weather, operations and other factors. Be sure to subscribe to our newsletter for the latest updates.

We pride ourselves on offering the freshest oysters and seafood shipped direct to your doorstep! All of our oysters are harvested fresh and are shipped in packaging that helps keep them fresh during regular transit times. Like most seafood, oysters are perishable items that have a limited time window in which they can be safely eaten. Typically, this window will be around 7-days from the date of harvest, as long as they have been properly refrigerated. It is always safest to cook your oysters. For reference with storage, handling and serving, please see our handling guide here. For more further details on oyster safety and freshness, please review the CDC guidelines here.

You just received our fresh oysters delivered right to your doorstep! One problem; you have never shucked an oyster and are wondering; "Now what?" Don't worry, we have you covered! We have a great blog post with step-by-step instructions. Please read all the instructions by clicking here. Additionally we have found an informational 60-second video showing you how to shuck an oyster.